Widerrufsrecht
Return & Refund Policy
At Mevirola, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return within 14 days of receiving your order, in accordance with EU consumer protection regulations.
Returns
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be in the original packaging
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Proof of purchase is required
To initiate a return, please contact our customer support via our contact page before sending any item back.
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
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Refunds will be issued to the original payment method
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Processing time is typically 5–10 business days
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Original shipping costs are non-refundable unless required by law
Order Cancellation
Orders may be cancelled before shipment for a full refund.
Once an order has been shipped, it must be returned according to the return policy.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photos. We will offer a replacement or full refund at no additional cost.
Non-Delivery
If your order does not arrive within the estimated delivery time, please contact us. We will investigate and provide a replacement or refund where appropriate.
Contact
For all return and refund requests, please contact us via the contact form on our website: